Resolution queue

Cases requiring follow-up

Low-rating and negative-sentiment reviews, prioritised by severity and case age.

Open cases
5
Improving:-12%vs prior
Avg case age
45h
Resolved (12w)
184
Improving:+11%vs prior
Avg resolution time
14h
Improving:-8%vs prior
high severityC-3041
Rebecca Lin
Gold member · 18 visits
New
14h old
high severityC-3040
Daniel Park
Guest · 1 visits
In progress
21h old
medium severityC-3039
Sara Mitchell
Gold member · 6 visits
Awaiting guest
40h old
medium severityC-3038
Omar Haddad
Guest · 2 visits
In progress
60h old
low severityC-3037
Hana Yamada
Gold member · 12 visits
Resolved
88h old
high severityC-3036
Leila Rossi
Guest · 1 visits
In progress
92h old
low severityC-3035
Theo Brandt
Gold member · 9 visits
Resolved
140h old