Risk92% confidence
Meadow ratings sliding for 3 weeks
Average rating at Lumea Meadow dropped from 4.2 → 3.8. Driven by 'rushed' and 'treatment quality' mentions, concentrated on Tuesday evenings.
198 reviews, 12 weeks
Today
Location overview
Operational summary for the selected location: staffing, active cases, and AI-recommended actions.
Average rating
4.20
/ 5
Improving:+0.08vs prior
Response rate
58%
Improving:+4vs prior
Positive sentiment
78%
Improving:+3vs prior
Open escalations
7
Improving:-12%vs prior
Avg resolution
14
hrs
Improving:-8%vs prior
AI highlights
Priority items for review
Notable patterns identified in this week's data, ranked by potential impact.
Prediction78% confidence
12 members at churn risk
12 Gold members show declining visit cadence and rating. Predicted to lapse within 30 days without intervention.
Member visit + rating model
Opportunity84% confidence
Saturday evening capacity at Harbor
Saturday 6–9pm slots at Harbor are 38% underbooked while Uptown turns guests away. Cross-promote to nearby members.
Booking heatmap, 8 weeks
Rating trend
12-week rolling average, segmented by guest type
Staff performance
Average rating and cases resolved
- ACAmelia ChenSenior Therapist4.928 resolved
- MRMarcus RiveraManager4.741 resolved
- PSPriya ShahTherapist4.312 resolved
- JBJonas BergTherapist3.97 resolved
- YOYara OkonkwoFront Desk4.622 resolved
Feedback submission rate
Submissions received against invitations sent
Active escalations
Cases requiring immediate attention