Feedback

Feedback volume and response

Submission volume, response rates, and the conversion path from visit to completed feedback.

Submissions (12w)
2,118
Improving:+6%vs prior
Response rate
61%
Improving:+4vs prior
Invitations sent
4,320
Improving:+2vs prior
Lowest location
41%
Improving:-5%vs prior

Submissions and response rate

Bars indicate weekly submissions received; the line indicates the response rate.

Response rate by location

Locations below 50% response are flagged for review

  • Lumea Downtown
    San Francisco
    342 submissions
    58%
  • Lumea Uptown
    San Francisco
    421 submissions
    71%
  • Lumea Harbor
    Sausalito
    287 submissions
    64%
  • Lumea Meadow
    Palo Alto
    198 submissions Flagged
    41%
  • Lumea Grove
    Oakland
    376 submissions
    69%

Submission funnel

Conversion from visit to completed feedback

  • Visits4,820
    100%
    Drop-off: 10%
  • Invitation sent4,320
    90%
    Drop-off: 27%
  • Invitation opened3,140
    65%
    Drop-off: 23%
  • Survey started2,412
    50%
    Drop-off: 12%
  • Submitted2,118
    44%