AI

Patterns, predictions, and recommendations

Model-generated observations across guest, staff, and operational data. Review and act as appropriate.

Risk92% confidence

Meadow ratings sliding for 3 weeks

Average rating at Lumea Meadow dropped from 4.2 → 3.8. Driven by 'rushed' and 'treatment quality' mentions, concentrated on Tuesday evenings.

198 reviews, 12 weeks
Prediction78% confidence

12 members at churn risk

12 Gold members show declining visit cadence and rating. Predicted to lapse within 30 days without intervention.

Member visit + rating model
Opportunity84% confidence

Saturday evening capacity at Harbor

Saturday 6–9pm slots at Harbor are 38% underbooked while Uptown turns guests away. Cross-promote to nearby members.

Booking heatmap, 8 weeks
Risk88% confidence

Jonas Berg — performance signal

Therapist Jonas Berg sits in bottom decile for ratings (3.9) and resolves cases 3x slower than peers. Recommend coaching session.

32 reviews, 7 cases
Opportunity81% confidence

Warm towel ritual drives loyalty

Reviews mentioning 'warm towels' have 0.6★ higher avg rating. Consider standardising the ritual across locations.

84 mentions, cross-location