About Lumea

Help spa owners and managers understand who's leaving feedback, what guests think, and act on the unhappy ones — augmented by AI patterns, predictions, and recommendations.

• Calm, editorial aesthetic. Spa decision-makers already live in a calm world. The UI uses a warm paper background, eucalyptus and terracotta accents, and a serif display face (Instrument Serif) — data-dense but never clinical.
• Manager-first surface. Built for the single-spa manager — today's queue, staff performance, and the guests who need attention now. No portfolio noise.
• AI is a colleague, not a black box. Every AI card shows what it noticed, its confidence, and what evidence it pulled from. The case detail shows the draft, why it was drafted that way, and lets a human edit or override.
• From insight to action in one click. The Overview previews unhappy cases. Tapping one drops you into a full recovery flow — verbatim, issues, AI-drafted response, assignment, timeline, resolution.

• · Data is mocked; AI outputs are illustrative.
• · "Unhappy" = rating ≤ 3 or negative sentiment classification.
• · Resolution SLA = 48 hours.
• · Members = guests on an active membership plan.

1. 1. Start on Overview to see today's KPIs and the staff leaderboard.
2. 2. Switch locations from the top bar to re-scope every surface.
3. 3. Open Sentiment for the AI summary and aspect breakdown.
4. 4. Jump to Unhappy guests.
5. 5. Open case C-3041 and walk it through: draft → send → resolve.